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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    Where is my order? Has it been dispatched?

    Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox.   If you cannot find your email, try the following:   Check your ...

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    Customer Support created an article,

    Where does Alexa Stanco ship from?

    Our fulfilment centre is based in the US and we ship worldwide from here.  

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    Customer Support created an article,

    What can I do if I entered the wrong delivery address?

    Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please doubl...

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    Customer Support created an article,

    My order tracking is not updating

    If you've received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier com...

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    Customer Support created an article,

    How can I track my order?

    Your tracking number / reference is included in your dispatch confirmation email. Please use one of the links below to track your order with the courier agency responsible to deliver it. UK USA ...

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    Customer Support created an article,

    Where is my refund?

    Once we receive your items, we'll process your return and issue a refund to your original form of payment, usually within two to five business days. We'll send you an email to let you know we've is...

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    Customer Support created an article,

    What can I do if my product is faulty?

    Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:     A full descripti...

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    Customer Support created an article,

    What can I do if I made a duplicate order?

    Please check your confirmation email against the product description for the guide you purchased and/or the FAQ page on our website to make sure items are missing.   If an item you have ordered is ...

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    Customer Support created an article,

    What can I do if I made a duplicate order?

    If you have purchased the same physical product(s) more than once please contact our team immediately by submitting a ticket from here and see if they can cancel the duplicate order for you.   Plea...

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    Customer Support created an article,

    Can I cancel or change my order?

    Unfortunately, amendments to your order cannot be made after the order has been placed.   Please double-check your order details at checkout and before making your payment.