FAQ

Orders & Payments

• Where can I find your products? How can I place an order?
• Where is my order confirmation email?
• Why is my payment failing?

Shipping

• How can I track my order?
• Where is my order? Has it been dispatched?
• Where does Alexa Stanco ship from?
• What can I do if I entered the wrong delivery address?
• My order tracking is not updating

Returns / Refunds

• Where is my refund?
• What can I do if my product is faulty?
• What can I do if I made a duplicate order?
• What can I do if I made a duplicate order?
• Can I cancel or change my order?
• Can I return or exchange my order?

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